SLCP Complaints Form

Thank you very much for your participation in the SLCP. This form is for the purpose of documenting a formal complaint and to provide details to the VOO for processing.

Note: This form is not for the purposes of logging a dispute regarding the verification results. If you are logging a dispute of your verification, this should be done on the Accredited Host within the permitted protocol timeframe.

This form is for general complaints about the SLCP process. The VOO takes each complaint seriously and reviews complaints in accordance with section 5.3 of the QA Manual.

Once the complaint review process has been initiated, the timeline will vary depending on the nature of the verification feedback raised and can take up to 2-3 months to fully reach an outcome. Complaint outcomes will be incorporated into the QA process and may impact Verifier and VB Scores. Based on the nature of the complaint, the complaint may or may not be fully resolved.

Please contact the VOO if you have any questions about a specific complaint (engagement in the QA Stakeholder Program is recommended for quarterly updates on complaints status).

Note: If you would like to receive a response from the VOO to this complaint, select 'No' to the below question, "Do you want this complaint to remain anonymous?" and fill in the Contact Details.

Do you want this complaint to remain anonymous? *

Yes

No

Contact Details

Company Name *

Name (Person Completing the Form) *

Contact Phone Number *

Email Address *

Re-enter email address *

Is the person listed above the person the VOO should contact if we have further questions regarding this complaint? *

Yes

No

Contact Name *

Contact Phone Number *

Email Address *

Re-enter email address *

Verification Details

Is this complaint specific to a verification event or a general complaint?/ If this complaint is specific to a verification please fill in all the mandatory field below: *

Specific to a Verification

General Complaint

Assessment ID *

Start Date * +

End Date * +

Verifier Body *

Lead Verifier *

How many people were part of the Verifier team? *

Names of other personnel on the Verification Team *

Complaint Details

What type of stakeholder are you? *

What type of complaint are you submitting (select all that apply): *

Issues with SLCP data quality

Issues with SLCP verification process

Unethical Verifier/VB behavior

Unethical facility behavior

Issue Related to Transparency (e.g. double-books)

Issues with Technology

Issue with Communications

Others: please specify Others: please specify

You have noted that the complaint is related to a transparency issues. We ask that you please also include your specific perspective on how transparency issues should or are addressed in your supply chain.

Details of the Complaint *

Proposed Resolution of the Complaint (if any)

If you have supporting documentation (e.g. screenshots, reports) you can upload them here.