Note: This form is not for the purposes of logging a dispute regarding the verification results. If you are logging a dispute of your verification, this should be done on the Accredited Host within the permitted protocol timeframe.
This form is for general complaints about the SLCP process. The VOO takes each complaint seriously and reviews complaints in accordance with section 5.3 of the QA Manual.
Once the complaint review process has been initiated, the timeline will vary depending on the nature of the verification feedback raised and can take up to 2-3 months to fully reach an outcome. Complaint outcomes will be incorporated into the QA process and may impact Verifier and VB Scores. Based on the nature of the complaint, the complaint may or may not be fully resolved.
Please contact the VOO if you have any questions about a specific complaint (engagement in the QA Stakeholder Program is recommended for quarterly updates on complaints status).
Note: If you would like to receive a response from the VOO to this complaint, select 'No' to the below question, "Do you want this complaint to remain anonymous?" and fill in the Contact Details.