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SLCP Complaints Form

Thank you very much for your participation in the SLCP. This form is for the purpose of documenting a formal complaint and to provide details to the VOO for processing.

This form is not for the purposes of logging a dispute regarding the verification results. This form is for general complaints about the SLCP process and they may or may not be fully resolved. If you are logging a dispute of your verification, this should be done on the Accredited Host within permitted protocol timeframe.

Do you want this complaint to remain anonymous? *

Yes

Contact Details

Facility Name *

Name (Person Completing the Form) *

Contact Phone Number *

Email Address *

Re-enter email address *

Is the person listed above the person the VOO should contact if we have further questions regarding this complaint? *

Yes

Contact Name *

Contact Phone Number *

Email Address *

Re-enter email address *

Verification Details

Is this complaint specific to a verification event or a general complaint? *

Specific to a Verification

General Complaint

Assessment ID *

Start Date * +

End Date * +

Verifier Body *

Lead Verifier *

How many people were part of the Verifier team? *

Names of other personnel on the Verification Team *

Complaint Details

What type of complaint are you submitting (select all that apply): *

Issue with Quality of Service

Issue with Verification Process

Information Technology (IT) Issues

Inappropriate Verifier/VB Behavior/Conduct

Issue with Communications

Other Other

Details of the Complaint *

Proposed Resolution of the Complaint (if any)

If you have supporting documentation (e.g. screenshots, reports) you can upload them here.

Please send your inquiries to SLCP@sumerra.com