Warranty/Service Exchange/Returns

Please READ before starting this form!!!!!!!!

Our process works perfect, however please dont assume the process your way and be charged a preventable $25 fee.

You are repsonsible for any fees associated if you decide to send it in without any official authorization, also we are not responsible for any items discarded or thrown away due to unauthorized returns.

Its simple!

1.Submit your request.

2.Wait for pre-approval instructions by email.

3.Print 2 different emails.

4.Send it in!!

First step will be to complete this form. After you complete and SUBMIT this form, you will get a Reference # and a copy of this form sent to your EMAIL automatically. (PRINT THAT EMAIL AND SAVE IT). Check your spam folder if you didnt get it. If you did not get a copy of this form you will need to submit ANOTHER request form with the CORRECT email or a different email because we did not get your request form either.

Second step will be to wait for an Pre-Approval or a Denial Email with instructions on how to proceed. (PRINT THAT EMAIL AS WELL).

If you dont get an approval or denial email response within 48-72 business hours please submit another form.

IF YOU SEND YOUR ITEMS IN WITHOUT THE 2 REQUIRED FORMS YOU WILL BE CHARGED $25 FEE OR YOUR ITEMS WILL BE DISCARDED OR THROWN AWAY!!!

Warranty Replacements, Non Warranty Replacements, Exchange or Return *

90% of the time the issues cutomers see if their unit is out of date and only needs to be updated to fix. See owners manual on how to update for possible fixes to common issues. To update your product or check to see what version you are running please see owners manual on how to update!

90% of the time with issues customers see is their unit is out of date and only needs updates to fix. See owners manual on how to update for possible fixes to common issues. You must be up to date before you qualify for warranty, See owners manual on how to update your unit. If you unit is out of date you will not be able to qualify for warranty until the update and test is complete. To update your product or check to see what version you are running please see your owners manual on how to update!

Original sales receipt must accompany returns. We accept returns for exchange or refund 30 calendar days. Financed orders are eligible for return 7 days from the day the contract was signed. Items must be in "new, unaltered and unused condition".

Have you tried updating? If yes, what update platform did you use? *

What version are you running? (Automatic Denial for old versions). Put "NONE" if your unit will not take a update. (If "none" we will test update and possibly send same unit back at your expense) *

First Name? *

Last Name? *

Phone Number?(Please use correct number if we have to call) *

Email Address?(Please use correct email, wrong email will deny or delay your request, sometimes our emails go to your spam folder) *

Return/Mailing Address? *

City? *

State? *

Zip Code? *

What is your order number? (Its on online the website under you order history) *

What is the exact product are you returning?(Be specific, if you don't know please see owners manual) *

Qty? *

Did you purchase from Carolina Sportsman Outfitters?(If not we can still take care of you) *

Yes

If yes, what is your order number? (Its on online the website under you order history) *

If no, Please attach copy of purchase invoice.

Why are returning these items?(Please be specific and detailed as possible) *

Description of problems and issues you are having as to why you need this unit replaced or repaired? *

This request form will create a reference # and a copy will be sent to your email. That does not approve you or deny your request. It will be reviewed for approval or denial. Once your approved or denied you will be notified by email with instructions. If approved you will need to print both emails 1st(Reference # Form)and 2nd(Approval Email Form) for a total of 2 papers to print and put inside package. Clearly there will be a $25 processing fee for any package missing either or all documents, and will be deemed denied once received and you will be responsible for all shipping and packaging costs for return. Do you agree? *

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