Guarantee
It is our goal to make every customer feel good about themselves and their purchase. To highlight your Pearl’s natural beauty, our artisans design unique pieces, while adhering to the highest standards of quality. Vantel Pearls jewelry is GUARANTEED against damage due to defects in materials or crafting (excluding normal wear and tear).
Within 90 days of purchase date
Vantel Pearls will re-set or replace a lost Pearl, re-set or replace lost gemstones, or an item may be returned for replacement (same item) due to manufacturer’s defect (excluding normal wear and tear) with a copy of your invoice. Please contact your Vantel Pearls Demonstrator for assistance, or email us at
support@vantelpearls.com.
Exchanges
Items may be exchanged within 90 days of the purchase date with a copy of the invoice and fess are based on type of service requested. Please contact your Vantel Pearls Demonstrator for assistance, or email us at
support@vantelpearls.com.
After 90 days of purchase date
Vantel Pearls offers jewelry repairs for Vantel Pearls jewelry. Fees are based on type of service requested. For jewelry service questions, please contact your Vantel Pearls Demonstrator for assistance, or email us at
support@vantelpearls.com.
Notice of Cancellation
You may cancel this transaction within 3 business days of the order date without penalty or obligation. Upon notice of cancellation, Vantel Pearls will return your payment within 15 business days. Vantel Pearls does not offer refunds under any circumstances after 3 business days of the original purchase order date.